Meet the Team - Keegan Restoration Jacksonville

Meet the Jacksonville Team Behind Keegan Restoration Jacksonville

When water is running through your ceiling at 2 a.m., the person who shows up matters more than the logo on the truck. Our Jacksonville crew is built around that truth. We’re a small, tight group of technicians who’ve worked enough flood cuts, fire jobs, and mold discoveries in this city to know exactly what a homeowner is dealing with the moment we walk through the door. We’re part of the Garrison Partners family, which means we carry pro-grade equipment and a written standard on every job. But locally, it’s the same faces showing up, doing the work, and standing behind it.

Call (904) 664-5108

Our People

These are the people you’ll actually see on a Jacksonville job. No rotating subcontractors, no mystery crews. Just technicians who live here, work here, and answer for the work they leave behind.

Shane Pruitt, Owner

Shane has run Keegan Restoration Jacksonville since it joined the Garrison Partners family, and he still walks jobs himself instead of staying parked behind a desk. His background is in the messy side of restoration: crawl spaces full of standing water, fire damage with smoke pushed into every wall cavity, mold behind shower surrounds that had been leaking for months. He’s the one who insists on a written price before anything starts, because he’s seen what happens when a crew gets inside a house and the number starts moving. When Shane’s not on a job, he’s usually checking on the drying equipment roster or answering his phone, because a live person answering at 3 a.m. is a promise he takes personally.

Marcus D., Lead Water Damage Technician

Marcus has been running extraction and drying jobs in Jacksonville for years, and he knows the city’s housing stock better than most realtors. He’s IICRC-certified in water damage restoration and handles the bulk of our flood cuts, slab leaks, and storm intrusion calls, from Riverside bungalows to newer builds in Bartram Park. Marcus runs the Dri-Eaz and Injectidry equipment on most of his jobs and refuses to leave a site until his moisture readings tell him the structure is actually dry, not just surface-dry. Off the clock, he’s a weekend saltwater fisherman, which means he has strong opinions about Jacksonville’s weather patterns and zero patience for a drying plan that ignores psychrometrics.

Elena R., Mold Remediation Specialist

Elena leads our mold remediation work, and she’s the person you want standing in your attic when the inspector’s report comes back with something unpleasant. She’s certified through the IICRC in applied microbial remediation and spends most of her days behind containment barriers, running HEPA filtration and treating affected materials the right way instead of just bleaching visible spots and calling it done. Elena is straightforward about what needs full removal versus what can be cleaned, and she documents every step of it, because she knows insurance adjusters want to see a clear scope of loss. She’s also the crew’s most ruthless Packout organizer: every item from a contaminated area gets inventoried, photographed, and placed so it comes back to the exact same spot.

DeShawn T., Senior Fire Restoration Technician

DeShawn works the fire damage calls, which are the jobs that break people’s hearts and then demand the most patience. He’s been involved in fire restoration for years and handles everything from soot and smoke decontamination to pack-out and structural cleaning on houses across Duval County. DeShawn is certified in fire and smoke restoration and specializes in the detail work most crews rush through: cleaning the inside of drawers, wipe-downs in the HVAC supply registers, odor treatment that actually addresses the smoke particles instead of masking them. He’s the calmest person on the crew and the one homeowners tend to ask for by name when a second job comes up. He’s also our go-to for the XPOWER air movers and B-Air scrubbers when a smoke job needs aggressive air exchange.

Sam W., Service Coordinator

Sam is usually the first voice you hear when you call (904) 664-5108. He’s the one answering the phone at odd hours, taking down details about where the water is coming from and how long it’s been running, and getting a crew dispatched while you’re still on the line. Sam knows the Jacksonville area code patterns, the flood-prone neighborhoods, and which questions to ask so the technician arrives with the right equipment the first time. He coordinates documentation for insurance claims, schedules the follow-up visits, and keeps the legal disclaimers and paperwork moving without making you feel like you’re dealing with a call center. Sam is also the reason the truck shows up inside the promised window.

One Standard, Every Job

The names above are the people doing the work, but the standard they work under is non-negotiable. Every Keegan Restoration Jacksonville job runs on The Garrison Standard, which means the price goes in writing before any work starts, every technician is background-checked and in uniform, and every repair is backed by the 365-Day Done Right Promise. If something fails within a year, Shane sends the crew back at no charge. That’s a written guarantee, not a verbal one. We follow IICRC, RIA, and IFA guidelines, run Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry equipment, and document every job so it’s formatted for your insurance claim from the first photo to the final walkthrough. The people change by the day. The standard doesn’t.

Written by Shane Pruitt, Owner at Keegan Restoration Jacksonville, serving Jacksonville since joining the Garrison Partners family.